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Our client, Kasha Technologies Ltd , a fast-growing startup e-commerce company in East Africa focused on women’s health and personal care is looking for a dynamic, innovative and result-orientated individual to fill in the following position in Nairobi:

SENIOR PRODUCT MANAGER – CUSTOMER EXPERIENCE & HEALTH PRODUCTS

Reporting to the Chief Technology Officer, the Senior Product Manager – Customer Experience & Health Products will be responsible for working with cross-functional teams to design, build and roll-out products that deliver the company’s vision and strategy.

Principal Accountabilities

  • Leading products vision & strategy and launching market leading products
  • Building a platform for the company to interact with customers in a direct and personified manner in offline- and online markets, on top of social media platforms, web, mobile apps and call enter
  • Steering the company to be a trusted and innovative partner and leading in product development with company’s grant & B2B partners globally
  • Working with multiple teams in the development of products including close follow-up with all key stakeholders
  • Building deep connections with customers through user research, site visits, events and personal conversations to ensure products address gaps in the market
  • Creating competitive landscape and market analysis to promote research about existing products services
  • Evaluating promotional plans to ensure that they are consistent with product line strategy and that the message is effectively conveyed

Key Qualifications and Experience

  • A Degree in Business, Technology or a relevant field.
  • At least Five (5) years’ experience in driving product strategy and launching successful consumer products
  • Experience in developing products in the sector of health will be an added advantage
  • Practical experience with design thinking, user-centric design (UCD), and human-centered design (HCD)
  • Strong affinity for metrics and data to guide product development and expansion
  • Ability to build and maintain good relationship with business stakeholders
  • Strong communication skills, both written and verbal

 

Interested candidates are requested to forward their updated CVs to recruit@virtualhr.co.ke stating the subject heading “SENIOR PRODUCT MANAGER – CUSTOMER EXPERIENCE & HEALTH PRODUCTS” by Tuesday, 29th September 2020 clearly indicating their current and expected remuneration (MUST), daytime telephone contacts and addresses of three referees. Only shortlisted candidates will be contacted.

 

 

 

Our client, Kasha Technologies Ltd , a fast-growing startup e-commerce company in East Africa focused on women’s health and personal care is looking for a dynamic, innovative and result-orientated individual to fill in the following position in Nairobi:

SENIOR MANAGER – SOFTWARE DEVELOPMENT

Reporting to the Chief Technology Officer, the Senior Manager – Software Development will be responsible for building large, extensible, scalable, and secure cloud services and setting up of solid DevOps with automated testing strategies.

Principal Accountabilities

  • Building innovative & successful digital omnichannel commerce solutions for the Company
  • Increasing conversion of ecommerce, social and USSD stores by iteratively testing and launching products and improvements
  • Leading software engineering team to deliver the company software needs in order to grow the business
  • Simplifying complex business requirements to rapidly deliver practical & frugal solutions iteratively
  • Leading company’s system architecture and guiding the team in building scalable, extensible, and secure systems and services
  • Leading the team to ensure adherence to good software development practices and ensuring all services are available and automatically alert on downtime
  • Mentoring software engineers and building high performing teams through vendors
  • Leading teams in building a scalable reliable cloud services, ecommerce solutions, USSD, mobile apps and integrating them with social platforms

 

Key Qualifications and Experience

  • A Degree in Computer Science or any relevant field.
  • At least five (5) years’ experience in Software Development
  • Experience working with multiple geographically distributed teams proven team leadership skills
  • Experience in automated testing, and end user data collection and analytics.
  • Strong computer skills in WordPress, WooCommerce, MySQL, PHP, Python and a strongly typed language such as Java
  • Ability to build and maintain good relationships with business stakeholders.

 

Interested candidates are requested to forward their updated CVs to recruit@virtualhr.co.ke stating the subject heading “SENIOR        MANAGER –SOFTWARE DEVELOPMENT by Tuesday, 29th September 2020 clearly indicating their current and expected remuneration (MUST), daytime telephone contacts and addresses of three referees. Only shortlisted candidates will be contacted. 

 

                                                                                                               

 

Our client, a fast-growing e-commerce Company, is looking for a dynamic, innovative, result-orientated and self-driven individual to fill in the following position;

ENVIRONMENTAL, HEALTH AND SAFETY, SOCIAL (EHSS) MANAGER

Reporting to the Chief Executive Officer, the EHSS Manager will be responsible for examining corporate and operational activities to establish where improvements can be made in order to achieve compliance with national and international environmental, social & health and safety standards across the organisation. The position will be based in Nairobi.

Note: This is a part time opportunity.

 

Principal Accountabilities

  • Developing, updating and implementing the company’s Corporate and Operational E&S Management System including Environmental and Social Policies as well as Management Plans
  • Working with the Company’s senior management team and Country Level Managers to provide overall co-ordination of the company’s EHSS policies and activities
  • Communicating with the company’s management, operations teams, third-party consultants and all stakeholders including company shareholders, governmental agencies and local communities on all the organizations EHSS matters
  • Developing company’s stakeholder engagement strategy and plans and overseeing their implementation
  • Building and ensuring company compliance to international good practice standards on Environmental and Social Sustainability (the IFC Performance Standards on Environmental and Social Sustainability and Occupational Health and Safety)
  • Carrying out regular E&S audits and providing a regular audit report to the Management and shareholders on a monthly and annual basis as required
  • Developing and managing company’s corporate social responsibility strategy and plans and overseeing their implementation
  • Managing Corporate Social Responsibility (CSR) reporting and promotion process, working with other departments to collect social and environmental baseline data

 

 

Key Qualifications and Experience

  • Bachelor’s Degree in Safety and Health, Environmental Management or any relevant field
  • A minimum of 10 years’ experience in Environmental Management and Health & Safety (out of which 5 years should be in an international environment)
  • Good understanding of international good practice Environment & Safety standards
  • Experience in working with international investors
  • Relevant sectoral and regional experience will be an added advantage (e.g. Commercial and/or health sector in East Africa)
  • Working knowledge of ISO 9001, ISO 14001 and OHSAS 18001/ISO45001 Management System Standards
  • Must be conversant with the IFC Performance Standards on Environmental and Social Sustainability as well Occupational Health and Safety Standards. Must have proven experience in their implementation (either directly or at project level)
  • Experience of working with disbursed business units to build Environment & Safety systems and controls

 

Interested candidates are requested to forward their updated CVs to recruit@virtualhr.co.ke stating the subject heading ‘ENVIRONMENTAL, HEALTH AND SAFETY, SOCIAL (EHSS) MANAGER’ by Tuesday, 15th September 2020 clearly indicating their current and expected remuneration (MUST), daytime telephone contacts and addresses of three referees. Only shortlisted candidates will be contacted. 

 

 

Our client, Magnatec Solutions Limited, is a dynamic, customer focused, technology solutions company. They are seeking to recruit a highly talented professional to fill in the following position in their Nairobi office:

BUSINESS ANALYST

Reporting to the Implementation Manager, the Business Analyst, will be responsible for problem-solving approach to understand the customer’s business and translating them to solutions using the tools they offer. The incumbent will also be tasked with ensuring the quality and success of the projects they’re involved in.

Principal Accountabilities:

  • Managing and resolving customer issues to ensure a positive customer experience
  • Managing customer expectations regarding priority issues, resolution time and workaround acceptance
  • Leveraging internal knowledgebase, technical resources and knowledge from the management when implementing solutions
  • Conducting detailed implementation sessions with the customer during solution delivery
  • Maintaining regular customer communication and updating internal reporting mechanisms
  • Managing of multiple concurrent project assignments
  • Ensuring effective upselling of the company products with the existing clients and new prospects

Key Skills and Qualifications:

  • Bachelor degree/diploma in Computer Science, IT, or similar, with added knowledge of Accounting/Finance concepts from a recognized Institution.
  • Minimum of 2-3 years of work experience in Technical, Analytical field
  • Proven knowledge of accounting or financial applications (ERPs) an asset
  • Accounting/Financial experience will be an added advantage
  • Experience in Java, C#, .NET, SQL, MySQL and other database systems is preferable
  • Excellent communication and presentation skills as role is client facing
  • Problem solving skills, strong organisational and interpersonal skills

 

Interested candidates are requested to forward their updated CVs to recruit@virtualhr.co.ke stating the subject heading “BUSINESS ANALYST” by 14th September 2020, indicating their current and expected remuneration (MUST), daytime telephone contacts and addresses of three referees. Only shortlisted candidates will be contacted.

Our client, a leading betting and gaming company is seeking to recruit a highly talented and customer oriented professional to fill in the following position based at their Nairobi Office:

Customer Service Associate

Reporting to the Customer Service Assistant Manager, the Customer Service Associate will play a key role in delivering the highest quality of service to our client’s High Value Customers

Principal Accountabilities:

• Handle and resolve customers’ issues via phones (inbound, outbound), emails and online chatting tools (including social chat)

• Provide commercial approach to the customer with outstanding capability to present promotions and brand information that aims at conversions and brand turnover

• Provide feedback and suggestions to immediate superior on issues and procedures pertaining to Customer Service

• Liaise closely with other CS, superiors and colleagues from other departments to meet departmental goals

• Provide answers and solutions to customers in a professional manner

• Acts as first line communication with customers

• Provide commercial approach to customers and present promotion and brand information aimed at conversions and brand turnover

Qualifications, Experience and Knowledge:

• Diploma/ Degree in Marketing or any other relevant field

• At least 2 years’ experience in a similar role.

• Fluency in English, Telugu, Kannada, Tamil, Punjabi, Hindi and Marathi is a MUST

• Must be Sports-oriented, especially with Football, Cricket and online gaming

• Must have good typing skills (at least 50 WPM).

• Excellent problem solving and people skills.

• Proficiency in MS Office applications

Interested candidates are requested to forward their updated CVs to recruit@virtualhr.co.ke by Friday, 22nd June 2020 clearly stating the subject heading “Customers Service Associate”. Indicate your current and expected remuneration (MUST), daytime telephone contacts and addresses of three referees. Only shortlisted candidates will be contacted.

 Our client, a leading betting and gaming company is seeking to recruit a highly talented and customer oriented professional to fill in the following position based at their Nairobi Office: 

Customer Service Associate 

Reporting to the Customer Service Assistant Manager, the Customer Service Associate will play a key role in delivering highest quality of service to our client’s High Value Customers 

Principal Accountabilities: 

  • • Assist with knowledgeable support to customer requests across all products and channels 
  • • Provide immediate and accurate response to customer contacts on social media, phone, e-mail and live chat 
  • • Deliver first time resolution to customer requests up to authority and permission levels 
  • • Create and constantly develop unique positive personal relationships with the client’s esteemed Customers 
  • • Maintain customer profiling and communication database history for all the customers 
  • • Ensure that customer transactions are completed accurately and timeously 
  • • Promote other products and services where appropriate 
  • • Active outbound calling to develop the lifetime value of the customer 

Qualifications, Experience and Knowledge: 

  • • Diploma/ Degree in Marketing or any other relevant field 
  • • At least 2 years’ experience in a similar role. 
  • • Fluency in English and Mandarin is a MUST 
  • • Ability to work under pressure in a fast-paced environment 
  • • Excellent sporting knowledge particularly in football 
  • • Possess a strong teamwork ethic 
  • • Excellent communication and numeracy skills 
  • • Proficient in MS Office including e-mail, live chat and SMS communications 
  • • Excellent interpersonal skills, with the ability to deal effectively and professionally with difficult customers. 
  • • Flexible in shifting schedule 

Interested candidates are requested to forward their updated CVs to recruit@virtualhr.co.ke by Friday, 15th May 2020 clearly stating the subject heading “Customers Service Associate”. Indicate your current and expected remuneration (MUST), daytime telephone contacts and addresses of three referees. Only shortlisted candidates will be contacted. 

 Our client is a leading investment company and deals with real estate development, trading in equity and money markets. They are currently seeking to recruit a dynamic and result-oriented individual to fill in the following position in their Nairobi office: 

FINANCE MANAGER 

Reporting to the Chief Executive Officer, the Finance Manager will be responsible for the overall financial affairs of the company including financial reporting, cash flow management and developing strategies based on financial research and guiding the Chief Executive Officer and the Central Management Committee in making sound financial business decisions. 

Principal Accountabilities 

• Establishing and maintaining financial policies and procedures for the company 

• Ensuring preparation of accurate management reports and presenting financial reports to board members, stakeholders, executives, and clients in formal meetings 

• Ensuring that all projects are appraised and project budgets are adhered to as provided 

• Reviewing, monitoring, analyzing and managing budgets and expenditures 

• Tracking the company’s financial status and performance to identify areas for potential improvement 

• Seeking out methods for minimizing financial risk to the company including solid internal control 

• Researching and analyzing financial reports and market trends 

• Ensuring compliance with accounting policies and regulatory requirements 

• Advising and applying IFRS relevant to the society 

• Managing productive relations with suppliers, regulators, bankers and auditors 

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Key Qualifications and Experience 

  • • Bachelors’ Degree in Commerce (Accounting/Finance option), Business Management (Accounting/Finance option), Economics or equivalent qualification from a recognized institution. 
  • • Qualified Accountant (CPA- K), ACCA or Equivalent 
  • • Be a member of a professional body in good standing 
  • • At least 5 years of Financial and Management Accounting experience 
  • • Demonstrated professional competence and administrative capability 
  • • Strong Financial and Accounting knowledge 
  • • Financial analysis and reporting experience 
  • • Good knowledge of accounting software 
  • • Strong analytical skills and attention to detail 

Interested candidates are requested to forward their updated CVs to recruit@virtualhr.co.ke stating the subject heading “Finance Manager” by Monday, 16th March 2020 clearly indicating their current and expected remuneration (MUST), daytime telephone contacts and addresses of three referees. Only shortlisted candidates will be contacted 

 Our client is in the hospitality business with 4 hotel units operating across the country ranging from a 3-star budget business hotel to a 5-star luxury camp. 

They are seeking to recruit a highly motivated and self-driven professional to fill in the following position; 

SALES ASSOCIATE 

Reporting to the Sales & Marketing Manager. The Sales Associate will be responsible for driving the business from various local, regional corporate and travel company’s associations by prospecting and qualifying with some key business accounts as assigned. 

Principal Accountabilities: 

 Developing and implementing sales activity planner as per group sales & marketing business and work plan to drive business 

 Researching on new business, prospects, develops and appropriate brand positioning of 

 Ensuring market trends are accounted for 

 Supporting to develop the market and product, service to meet anticipated customer expectations and business projections and targets. 

 Developing and preparing appropriate sales action plan to visualize market scenario and develop long term business plan to achieve business targets. 

 Ensuring company sales activity work plan is implemented and sales objectives and targets are achieved as per company sales & marketing business objectives and plan 

 Obtaining market intelligence, proposes and recommends to the management on market trends. Strategy review of company properties brand market positioning. 

 Targeting of business/customer and desired mix for maximum revenue yield. 

Qualifications, Experience and Knowledge: 

 Bachelor’s or diploma in sales and marketing. 

 2-year sales experience in hospitality industry. 

 Experience in sales account management will be an added advantage 

 A good database on corporates, government, parastatal and NGOs 

 Conversant with CBD markets and environs. 

 Selling skills and persuasive personality 

 Communication and interpersonal skills. 

 Written and presentation abilities. 

Interested candidates are requested to forward their updated CVs to recruit@virtualhr.co.ke by Friday 17th February 2020 clearly stating the subject heading “SALES ASSOCIATE”. Indicating their current and expected remuneration (MUST), daytime telephone contacts and addresses of three referees. Only shortlisted candidates will be contacted. 

 Our client, The Monarch Insurance Company Limited is a leader in the insurance sector with over 30 years’ experience in insurance service providing tailored products in both general and life insurance. They are looking for a dynamic, innovative and result-orientated individual to fill in the following position: 

LEGAL MANAGER 

Reporting to the General Manager – General Insurance Business, the Legal Manager will be responsible for effective and efficient management of the Legal unit. 

Principal Accountabilities 

  • • Supporting the organization in managing legal risk by proactively researching & responding to various issues affecting the business. 
  • • Leading in development and implementation of the legal strategy in order to minimize loss ratio and stock as per the set target 
  • • Ensuring timely preparation of defense strategies and witnesses for liability & fraud matters; and that assigned staff are able to dismiss these matters in court. 
  • • Reviewing and advising management on legal implications of internal policies, procedures and other documents and ensuring that they are compliant with all statutory or legal requirements 
  • • Preparing all legal documentation including legal drafts, contracts, leases and formal agreements 
  • • Managing litigious cases to ensure that all matters are handled efficiently and cost effectively contract negotiation 
  • • Advising on the adequacy of claims reserves, reviewing the files and placing the correct reserves for all legal claims 
  • • Ensuring the Company operates within the laid down regulations and guidelines as far as claims are concerned 
  • • Ensuring that all contracts that the organization is entering into are negotiated within time and all the concluded contract are entered into the organization contract register 

Key Qualifications and Experience 

  • • A Bachelor of Law Degree 
  • • Diploma in Law from the Kenya School of Law 
  • • Advocate of the High court of Kenya 
  • • At least 6years’ experience in the insurance claims handling 
  • • Good knowledge of the insurance industry 
  • • Knowledge in insurance products and services. 
  • • Knowledge of claims management/handling. 
  • • Knowledge of insurance industry laws and court processes 
  • • Knowledge of IRA, KRA and AKI regulations 
  • • Good MS Office skills 

Interested candidates are requested to forward their updated CVs to recruit@virtualhr.co.ke stating the subject heading “LEGAL MANAGER” by Wednesday, 5th February 2020 clearly indicating their current and expected remuneration (MUST), daytime telephone contacts and addresses of three referees. Only shortlisted candidates will be contacted. 

Our client is in the hospitality business with 4 hotel units operating across the country ranging from a 3-star budget business hotel to a 5-star luxury camp.

They are seeking to recruit a highly motivated and self-driven professional to fill in the following position;

SALES ASSOCIATE

Reporting to the Sales & Marketing Manager. The Sales Associate will be responsible for driving the business from various local, regional corporate and travel company’s associations by prospecting and qualifying with some key business accounts as assigned.

Principal Accountabilities: 

  • Developing and implementing sales activity planner as per group sales & marketing business and work plan to drive business
  • Researching on new business, prospects, develops and appropriate brand positioning of
  • Ensuring market trends are accounted for
  • Supporting to develop the market and product, service to meet anticipated customer expectations and business projections and targets.
  • Developing and preparing appropriate sales action plan to visualize market scenario and develop long term business plan to achieve business targets.
  • Ensuring company sales activity work plan is implemented and sales objectives and targets are achieved as per company sales & marketing business objectives and plan
  • Obtaining market intelligence, proposes and recommends to the management on market trends. Strategy review of company properties brand market positioning.
  • Targeting of business/customer and desired mix for maximum revenue yield.

 

 

Qualifications, Experience and Knowledge:

  • Bachelor’s or diploma in sales and marketing.
  • 2-year sales experience in hospitality industry.
  • Experience in sales account management will be an added advantage
  • A good database on corporates, government, parastatal and NGOs
  • Conversant with CBD markets and environs.
  • Selling skills and persuasive personality
  • Communication and interpersonal skills.
  • Written and presentation abilities.

Interested candidates are requested to forward their updated CVs to recruit@virtualhr.co.ke by Friday 8thNovember 2019 clearly stating the subject heading “SALES ASSOCIATE”. Indicating their current and expected remuneration (MUST), daytime telephone contacts and addresses of three referees. Only shortlisted candidates will be contacted.